![]() Reference specific things they mentioned like agreeing if they point out one of your stellar employees. Show your appreciation and make it personal. After all, they didn’t have to leave you a nice review or give you feedback at all. ![]() The reviewer just said something nice about your company-it would be poor manners if you didn’t thank them! Be sure to always thank the reviewer first and foremost, so they know that their kind deed didn’t go unnoticed. Here are a few of the things you should keep in mind when responding to positive reviews for maximum impact: Thank the reviewer After you receive new positive reviews, phrase your responses to hype up your cheerleaders even more and encourage them to be your own special army of free-marketing. Without these positive reviews, your professional business can be drowned by any negative reviews that come up, especially considering it takes 12 positive customer experiences to make up for one negative review. These are also the people who will return to your business again and again, which is important considering it costs almost seven times more to attract new customers than it does to keeping the ones you already have. These are the promoters of your business - the people who rave about your company and want to tell their friends about it. Positive reviews show you who your cheerleaders are. Why you should respond to positive reviews Below, we will break down all of these steps and include example templates to ensure your business is ready to respond to positive reviews with purpose. Then, you should include a call-to-action for further marketing purposes. You will want to thank the reviewer promptly and be concise and authentic. Yes, all positive reviews should be acknowledged and not taken for granted. The first step is to actually respond to them.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |